Terms & Conditions

Terms and Conditions

These are the legal terms and conditions under which Beta Shoes Ltd. will supply the products listed on our website to you, the customer. Please read these carefully before ordering any products from our site.

Upon applying for a trading account you will be asked to agree to these terms and conditions. You should store a copy of these for future reference. Beta Shoes reserves the right to amend these terms and conditions at any point in time. Please ensure you check the most recent terms and conditions at the point of purchase.

Please note that these terms and conditions only apply to the purchase of products from this site, and the purchase of Beta Shoes products from any other source (including but not limited to third party stores, websites, or any other process through Beta Shoes) will be governed by the terms and conditions applicable at the relevant source. Please note that the promotions and offers available for products on this site may not be available through these other sources, and vice versa.

Beta Shoes Ltd. is a company registered in England and Wales (company number: 03200633; VAT number: 667383691).

Orders

The website will guide you through the order process. Once you confirm and pay for the order, you will not be able to make any changes on the website from this point onwards.

Please note that products are subject to availability. A time delay between the order placement and process means that there is a chance of a stock discrepancy. If a product becomes out of stock we will notify you as soon as possible and you will be refunded where payment has been taken.

Beta Shoes reserves the right to refuse an order for any reason. For example, if a product is unavailable or out of stock; if we are unable to obtain authorisation of payment; if there is an error in the product information published on the website, including price and promotions; or if we suspect fraudulent activity. Under these circumstances, you will be notified as soon as possible and relevant refunds will be given.

Information

The images of the products on this website are for illustrative purposes only. There is no guarantee that your computer’s display will accurately reflect the true colour of the product.

We try to be as accurate as possible, however, please note that all sizes and measurements of products are approximate.

Prices for items may change occasionally without notice. This will not affect orders already processed.

The price of a product does not include delivery and return charges. Delivery charges will be provided during the order process and Delivery Information page. Our returns policy can be found in the Returns Information section.

Payment

Payment can be made via Stripe, PayPal, Mastercard and Visa credit cards, or Maestro, Delta, Solo or Electron debit cards. American Express charge cards?

Payment is accepted in GBP, US Dollars, and Euros.

All products remain under the property of Beta Shoes until full payment has been received.

Delivery

Delivery charges will apply depending on the size and quantity of the products purchased, and their destination. Please see the Delivery Information page for more information.

Please note that our delivery costs do not consider import duties and taxes. Please check with the relevant country’s customs office for this regard. Beta Shoes is not responsible for the payment of such import duties and taxes. In the event that you refuse to pay such import duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.

The delivery recipient and address must be accurate. In the event of the incorrect recipient or address, Beta Shoes will not be held liable.

Beta Shoes will make every effort to ensure that your delivery is received within the estimated timescales, however, there is a chance of delays in the case of unforeseen events or events outside of our control, such as transportation disruptions, weather difficulties, technical failure or higher than anticipated demand. Please also take into account delays of approximately one working day during public holidays.

Returns

Faulty products

In the event that you receive a faulty or incorrect product, please contact our returns department at [email protected] within 3 months of delivery arrival for faulty products, and within 14 days for incorrect products. Attached should be a completed returns form that can be found on our website. We will require proof of faulty products, such as images. We will provide you with a returns number.

Upon arrival, all faulty products will be inspected by our Quality Control team.Returns will not be accepted without an attached returns number. The credit note and refund of all charges, including carriage, will be issued upon approval by the Quality Control team. Under no circumstances will we accept returns for ‘worn’ damages, such as wear and tear and stretching. All products must be in their original packaging and condition.

Other refunds

For reasons of returns other than faulty or incorrect products, such as refused, unclaimed or undeliverable products due to customer error, you have up to 14 days from delivery arrival to inform us of a return request. We will then issue you a return number.

You will have to pay for return delivery, and, upon arrival of the product, we will refund you the cost of the product. Please note that this will not include the cost of initial delivery. We will also charge 5% of the cost of the product as a restocking charge. Product returns will only be accepted if they are in resalable conditions.Please note, if products are returned without original packaging intact then there will be a charge for replacement of the relevant packaging.

Most refunds will be processed within 7-10 business days upon arrival of the product, the details of which we will confirm to you as soon as possible. It may take a couple of business days for the credited amount to show in your account depending on the form of payment.

General

The terms and conditions on this site constitutes the entire agreement between you and us, and this supersedes and replaces all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to the subject matter.

By agreeing to these terms and conditions, you acknowledge that you do not rely on any statement, representation, innocent or negligent, that is not set out in the terms and conditions on this website. Both parties agree that neither shall have claim for innocent or negligent misrepresentation or negligent misstatement based on these terms.

Beta Shoes will not be liable for any failure or delay in performance, or any other obligations that is caused by any act or event beyond our reasonable control.

Each clause in these terms and conditions operate separately. If any court or relevant authority finds a clause unlawful or unenforceable then the remaining clauses will remain in full effect.

These terms and conditions are governed by English law. The courts of England and Wales will have jurisdiction to settle any disputes arising out of these terms and conditions.

If you have any questions about our terms and conditions, please contact [email protected].