Returns Information

Faulty or incorrect products

  • 1.
    • a. Identify the incorrect product within 14 days.
    • b. Identify the faulty product within 3 months.
  • 2. Complete the returns form in the Returns Information section of our website. Include proof of faulty products, i.e. images.
    • a. Please be as thorough as possible at this stage.
  • 3. We will contact you and provide you with a returns number.
  • 4. Return the product to us including the returns number. All faulty products will be inspected by our Quality Control team.
    • a. We will not accept returns for ‘worn’ damages, such as wear and tear and stretching.
  • 5. A credit note will be issued of all charges, including delivery charges.
    • a. If products are returned without original packaging intact then there will be a charge for replacement of the relevant packaging.

Other Refunds

  • 1. Identify the reason for return within 14 days. Reasons may include:
    • a. Refused, unclaimed or undeliverable products due to customer error
    • b. Any other reason apart from incorrect or faulty products
  • 2. Complete the returns form in the Returns Information section of our website.
  • 3. We will contact you and provide you with a returns number.
  • 4. Return the product to us including the returns number. You will have to pay for returns delivery.
    • a. All products will have to be returned in a new and resalable condition.
  • 5. A credit note will be issued.
    • a. Only the cost of the product will be reimbursed, so the original shipping cost will be excluded.
    • b. 5% of the cost of the product will also be deducted from the credit note as a restocking charge.
    • c. If products are returned without original packaging intact then there will be a charge for replacement of the relevant packaging.

Most refunds will be processed within 7-10 business days upon arrival of the product, the details of which we will confirm to you as soon as possible. It may take a couple of business days for the credited amount to show in your account depending on the form of payment.